When to Say Goodbye to an Aide

 

In a previous article, we talked about how to find and hire an aide. Now, we’re going to discuss when and how to end that relationship when it has reached a natural conclusion. Knowing when to end a good working relationship can be tricky.

Being an aide should be really fun — and professional — for both you and your employee. However, there is an arc that most working relationships follow. If you hire people who are right out of college, they will inevitably want to leave to pursue their careers. Even aides who have been in the industry may need to move on for various reasons.

If they are having a good time at work and have a steady job, an aide may not know how to voice their desires to leave. Here are some changes to watch for that may indicate an aide needs to move on:

Lack of Energy. Everyone has days where they feel tired, but if your aide starts coming to work on a regular basis without enough energy or zest for the job, it could be a sign that its time to move on. This is especially true if he or she had a lot of energy and then suddenly doesn’t.
Moodiness. If your aide suddenly gets annoyed at little things, it’s a sign that they are not happy at the job.
Calling Out Sick More. Again, everyone gets sick once in awhile. If your helper starts calling in a lot (especially with no particular health reason), that is not a good sign.

How do you address this? It’s not fair (especially if you and your aide have had a good working relationship) to fire her or him without discussing your concerns. Your employee might have a legitimate reason for his or her change in attitude that is unrelated to your working relationship.

Here’s an example of a conversation you might have with your aide to voice your concerns:

You: Hey, so I want to talk about our working relationship. I have noticed you might not be as into the job.
Aide: What do you mean?
You: I have noticed your energy at work has not been as much as it previously was. I don’t know if you are having extra stress outside of work or something, but I just wanted to bring it to your attention.
Aide: Yeah, I’m a little more stressed. I’ll make sure it doesn’t bleed into my work now. Thanks for bringing it up.

It’s up to you if you want to give them another chance. If you enjoy the working relationship, its worth giving him or her a week or two to see if he or she improves, especially after you voice your concern. If he or she doesn’t improve (or only improves for a few days), its time to part ways.

Here are a few tips for how to bring up that you need to part ways:

Be Honest! Explain what you are seeing and how you think it shows that he or she needs to move on.
Use “I” Statements. This sounds cliché, but people will listen to your concerns better if you don’t say “you are.” Observations are better phrased starting with “I feel” sentiments such as: “I feel like our working relationship has changed.” This helps avoid hurt feelings and keep the conversation professional.
Use Email (if possible). That way, you can get everything out without being interrupted. Once your aide reads and digests the email, you two can have a discussion.
Remember, It’s Ultimately Your Decision. If you still feel like its time for her or him to move on, say it! You are the boss, and if you feel like the job is not being done correctly, you should fix it.
Share Positive Feedback. Be sure to praise her or him for the history of good work and assure him or her that it’s not personal. People might feel you just don’t enjoy spending time with them anymore and you should emphasize that is not the case.

Here’s an example of a conversation you might have when you have to let him or her go:

You: So I know I gave you two more weeks to improve your work performance, but I feel its time to part ways. I feel that this job is not the right fit for you anymore. I really enjoyed working with you and I think you are an awesome person. I will of course give you a glowing recommendation for your future employers. This is not personal and I really thank you for all the work you have done.
Aide: I’m sorry to hear that, but I understand. Do you want me to help you transition to a new aide?
You: That would be awesome, thanks!

(Note: Not all conversations will go as smoothly, so be aware of that)

If you do let them go, you should be prepared if he or she doesn’t want to help you transition to a new aide. Firing can be hard to take, especially when you have to work so closely with your boss, so have a back-up plan for help so you don’t get stranded. Hopefully, your aide will understand and help you transition to a new one.

Also, be sure to mention that you would provide references for them and how awesome they have been. These kinds of conversation are inherently awkward and uncomfortable, but it gets easier the more you do it.

Do you have any other suggestions on when and how to say goodbye to an aide? Feel free to comment below!

Hiring Aides

by Eva Sweeney and GimpGirl Community

Regardless of how many hours you need, finding an aide can be daunting. Aides, personal care assistants, carers and helpers are all titles for people you hire to help you. Some of us just need help getting up in the morning and getting in bed at night. Some of us need twenty-four hour assistance.

In a previous article, we discussed balancing relationships and aides. You need to find someone who can do all the tasks you need, but also respect you. You need to be comfortable with this person in your home. However, getting started on the hiring process can be overwhelming to beginners.

Here’s a list of tips to help you find a good aide:

  • If you’re putting an ad on Craigslist, in your local paper or with local college job boards, consider not only writing what the job entails, but also include a little bit about yourself. This lets people know a little bit about who you are, and if your personality will match. Have people email you rather than call– what they write will tell you a lot. If they just write “I need a job” then you know they’re not particularly interested in working for you. Likewise, if they tell you their whole life story, you should probably avoid interviewing them.

  • Sometimes less experience is better! If you feel confident training someone on how to do tasks, you might consider hiring someone with zero experience. People who have done this work before often have preconceived notions about how to do certain tasks or how to act. You don’t have to “retrain” people who haven’t done the job before.

  • When people email you and sound like a possible candidate, you might want to send them a list of pre-interview questions to answer. Such questions can be, “What about this job appeals to you?” and “Do you have any back problems?” Having this pre-interview definitely weeds out people who won’t be a good fit– and saves you time and energy.

  • Interview, interview, interview! (And interview in-person!) You might consider having another person with you while you interview. This helps you get a second opinion on the interviewee. Even if you work through an agency, it is your right to interview a person before saying yes to them.  You might have to explain to your agency why you would like to interview people before you say yes.  But if you do it in a calm, rational manner agencies are likely to understand.

  • Have a list of questions ready. Questions can range from “Can you lift and do personal care?” to “What are your hobbies?” Preparing questions beforehand makes the interview go smoothly. Asking a potential employee about hobbies might seem weird, but it’s a good way to see what their personality is like and if  they’re a good fit for you.

  • Ask what questions the person may have. If they ask about pay and nothing else, it’s probably not a good sign. If they ask about you or the duties of the job, it shows they’re thinking seriously about the job.

  • Watch them! If they don’t look directly at you or they seem uncomfortable, it’s probably not a good fit. But remember interviews are nerve-wracking, so the person might be a little nervous.  Try to casually talk with the person to see if they open up and relax a little.

  • Outline in detail the duties of the job. This ensures you and the person that you are interviewing that you are both on the same page about what the job entails. Ask if they’re uncomfortable with any aspect of the job.  If so, try to alleviate their concerns.

  • Suggest the person take a day to see if they really want this job. Most people are excited in the interview, but they don’t take the time to consider if they are really fit for the job. This cuts down on people starting work and then later realizing they are not up for it and then leaving.

  • Consider a time commitment. It is reasonable to ask people to stay for 3, 6, or 12 months. This cuts down on the turnaround that is common in these jobs.

  • Possibly do a second interview where you and the person just chat and get to know each other. This shows if you two get along or if they annoy you. If the latter happens it’s probably not wise to hire them.

  • Consider making the first month a trial period for both of you. That way if you don’t find your personalities meshing well, or your new hire doesn’t feel comfortable with any of the tasks, you both can say, “It’s not working out” without feeling like you’re breaking the time commitment.

  • Think about writing a training manual for your new hires. Describe in detail how you would like each task to be performed. When you hire someone, you can email them the manual but remember to say that they don’t have to memorize it.

  • If possible, have one of your past aides help you train your new one. Explaining things in words is great, but having someone show them what to do makes everything go more smoothly. Also for things like lifting, you probably have a limited understanding since you haven’t lifted yourself.

Here is an example of a job posting for hiring an aide:


Title: Live-in Secondary Caregiver (Independent Provider)

Start Date: June 15, 2012

Length of Job: Summer/2.5 Months (approximately)

Wage/Compensation: $XXXX/month (approximately, can vary) + free rent (furnished room) [Note: This could include anything given in exchange for aide services.]

Job Contact: First Name, Email Address

Requirements:

  • I am a relatively quiet, involved, intellectual woman with a physical disability who is highly involved in various community projects. I am also a cultural anthropology student. I will treat you as a capable, equal human being and I expect the same treatment in return. As we will be both working and living together for a period of time, we will need to have compatible personalities. I encourage you to share your unique personality with me in every contact, as it is more important to me than anything else in the hiring process for this particular position.

  • You must be registered as an independent provider through the State of XXXX prior to the start date, and follow-up with required state training sessions in order to get paid. This process can be started after the interview process and should not take long. The process requires a background check, legal identification and authorization to work in the United States. [Note: Licensing requirements differ in different states and countries. If you rely on government funding, be sure to educate yourself on what local process an aide may need to go through in order to get paid.]

  • No other training or experience is required other than the ability (physical and otherwise) and willingness to learn basic caregiving duties.

  • Any gender is welcome to apply.

  • References are required and will be checked.

  • Valid drivers license is preferable, though not explicitly required.

Job Duties:

  • You will be responsible for relatively light caregiving duties on nights and weekends for the duration of the job. Duties generally include: occasional cooking, feeding, and toileting; bedtime routine; overnight monitoring in case of emergency.

  • Even though I am an extremely busy woman, I enjoy getting out of the house every now and then to have fun on the weekends. On these occasions, you would be responsible for getting me dressed and accompanying me on the trip. If you have a valid drivers license, you would be driving my wheelchair accessible minivan.

  • You will also be responsible for emergency backup duties if the regular daytime caregiver is unable to carry out their duties. The regular daytime caregiver is through an agency, so backup duties should be relatively rare as the agency is responsible for finding coverage for those hours.

Note:

Hours and responsibilities are somewhat negotiable, depending on our compatibility and your availability. Even though you would be hired as a live-in caregiver, there are generally long periods of time (up to 4 hours or more at a time during the day) when I will not actively need your help. This would be the perfect situation for someone who needs to take summer classes, or has an internship or day job during the week. Hours can be slightly adjusted to accommodate such schedules, and you will have plenty of time to study or meet friends for a meal in between duties. Any adjustments may affect your compensation.


Even if you have lots of experience, hiring an aide is always a gamble. Some working relationships work out wonderfully, and others don’t. Learning to manage aides is a process, and we all have negative experiences along the way. Hopefully these tips will guide you through getting started on the process.

Lets hear from you! Do you have any have any great tips on how to hire an aide or an experience you’d like to share?